What do you do when all hell breaks loose? Carefully planned and executed issues management is the answer.
The first rule of issues management is plan. The second rule of issues management is plan. The third rule of issues management is plan!
Many small issues that could have been headed off at the pass have turned into major crisis, because people didn’t plan properly. In many cases, they didn’t even know there was an issue until it was all totally out of control.
One of the first things we do with a new client is identify and anticipate possible issues, then analyse them and determine the potential damage they could do to your business. Once we’ve done this, then we can prepare plans to tackle each scenario.
CASE STUDY: Charlie's Advertising